1.Q: Your items are ready stock?

A: Yes, pre order is available if ready stock sold out. For more information about pre-order, please click here.

2.Q: How many days I can receive my parcel?

A: For ready stock order, normally you will receive within 2 working days to reach, if you didn’t receive your parcel within 3 working days after posted, kindly contact courier service to check your parcel status.
For pre-order, normally it takes 12-15 working days to reach. That is a possibility of delay in pre-order, please contact our customer service to check your order status.

3.Q: How to check my parcel status?

A: You may track your parcel status by call or track through website
Tracking No start with:Courier Service:TEL:WEBSITE:
EMPOS LAJU1300-300-300www.pos.com.my
200AIRPAK03-7875 7768www.airpak-express.com
354GDEX03-77872222www.gdexpress.com

4.Q: Can I get discount if purchase in bulk? or I’m interested on selling yours product?

A: Yes, kindly contact us at info@happy2u.my to get more information about B2B Membership.

5.Q: How many times you will update new stock in a month?

A: We will update new stock everyday to ensure you get the latest hot products in town!

6.Q: How much for shipping fee?

A: RM7 for West Malaysia customer (per order) and RM9 for East Malaysia (first 500g, every 250g add RM2.50)

7.Q: How to get free shipping?

A: You can get free shipping by spending min RM88 per order. (only applicable to west malaysia)

8.Q: The price shown in website is retail or wholesale?

A: Retail price, any wholesale inquiries may contact our customer service at info@happy2u.my

9.Q: How to differentiate Happy2u status id ?

A:
On hold No payment received
Processing Payment received (Ready stock)
Pre Order Payment received (Pre Order)
Printed Preparing item for posted
Deffect Miscellaneous item(We will notify you within one day)
Reconfirm Request by customer for change address/add item/combine/refund etc
Failed Happy2u privacy
Cancelled Cancellation order by request or more than 3 days order with no payment
Refunded We already refund to your account
Complete Your order has been posted