1.Q: Your items are ready stock?
A: Yes, pre order is available if ready stock sold out. For more information about pre-order, please click here.
2.Q: How many days I can receive my parcel?
A: For ready stock order, normally you will receive within 2 working days to reach, if you didn’t receive your parcel within 3 working days after posted, kindly contact courier service to check your parcel status.
For pre-order, normally it takes 12-15 working days to reach. That is a possibility of delay in pre-order, please contact our customer service to check your order status.
3.Q: How to check my parcel status?
4.Q: Can I get discount if purchase in bulk? or I’m interested on selling yours product?
A: Yes, kindly contact us at firstname.lastname@example.org to get more information about B2B Membership.
5.Q: How many times you will update new stock in a month?
A: We will update new stock everyday to ensure you get the latest hot products in town!
6.Q: How much for shipping fee?
A: RM7 for West Malaysia customer (per order) and RM9 for East Malaysia (first 500g, every 250g add RM2.50)
7.Q: How to get free shipping?
A: You can get free shipping by spending min RM88 per order. (only applicable to west malaysia)
8.Q: The price shown in website is retail or wholesale?
A: Retail price, any wholesale inquiries may contact our customer service at email@example.com
9.Q: How to differentiate Happy2u status id ?
|On hold||No payment received|
|Processing||Payment received (Ready stock)|
|Pre Order||Payment received (Pre Order)|
|Printed||Preparing item for posted|
|Deffect||Miscellaneous item(We will notify you within one day)|
|Reconfirm||Request by customer for change address/add item/combine/refund etc|
|Cancelled||Cancellation order by request or more than 3 days order with no payment|
|Refunded||We already refund to your account|
|Complete||Your order has been posted|